Cloud Hosting Support

Infra Cloud Support (Enterprise)

INR10000.00
Monthly
  • Within 2 business hours.
  • Unlimited Tickets.
  • Major incident that is affecting a large group of users or which cause the website fully or partially in accessible and don’t have any defined workaround.
  • ASAP or 8 business hours depends upon the nature of the issue reported with mutual understanding.
    • INR10000.00
    Monthly
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    Infra Cloud Support (Business)

    INR7000.00
    Monthly
  • Within 12 business hours.
    •
  • Unlimited Tickets.
    •
  • Significant incident that is causing work to slow or stop.
    •
  • Plan for resolution must be developed and Communicated within 24-36 business hours of receipt of the problem.
    •
    INR7000.00
    Monthly
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    Infra Cloud Support (Basic)

    INR3000.00
    Monthly
  • Within 24 business hours.
    •
  • 10 Tickets.
    •
  • Incidents that may be Impacting work but for which there is a workaround.
    •
  • Plan for resolution will be communicated within 36-48 business hours.
    •
    INR3000.00
    Monthly
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    Included With Every Plan

    • Regular website health check
    • Website security, incident support and investigation
    • Technical support through remote access
    • Infra support only available for GCP & MCP customers