Infra Cloud Support (Basic)
INR3000.00
Monthly
- Response Time: Within 72 Business Hours.
- Support Tickets: Up to 10 support tickets per month.
- Issue Severity: Covers incidents that impact normal operations but have an available workaround (Medium Priority).
- Resolution Plan: A detailed action plan will be communicated within 36–48 business hours.
- Website Maintenance: Routine website health checks and basic maintenance tasks.
- Server Monitoring: Infrastructure monitoring during business hours.
- Security Updates: Operating system, control panel, and software updates where applicable.
- Performance Review: Basic server and website performance optimization recommendations.
- Backup Assistance: Support for restoring available backups when required.
- Email Support: Support through our ticketing system during business hours.
Infra Cloud Support (Business)
INR9000.00
Monthly
- Response Time: Within 24 Business Hours.
- Support Tickets: Unlimited support tickets per month.
- Issue Severity: Covers significant incidents that are causing business operations or website functionality to slow down or stop (High Priority).
- Resolution Plan: A detailed action plan will be developed and communicated within 24–36 business hours of receiving the incident.
- Website Maintenance: Regular website health checks, maintenance, and troubleshooting.
- Server Monitoring: Proactive infrastructure monitoring to detect and address potential issues.
- Security Updates: Operating system, control panel, web server, and application security updates where applicable.
- Performance Optimization: Ongoing performance reviews with recommendations and basic optimizations to improve website speed and stability.
- Backup Assistance: Priority support for backup restoration and recovery when required.
- Email & Ticket Support: Unlimited support through our ticketing system during business hours.
Infra Cloud Support (Enterprise)
INR12000.00
Monthly
- Response Time: Within 2 Business Hours.
- Support Tickets: Unlimited support tickets per month.
- Issue Severity: Covers major incidents affecting a large number of users or situations where the website is fully or partially inaccessible with no available workaround (Critical Priority).
- Resolution Plan: Immediate investigation will begin upon receipt of the incident. Resolution will be provided as soon as possible or within 8 business hours, depending on the nature and complexity of the issue, with regular progress updates and mutual communication.
- Website Maintenance: Comprehensive website maintenance, troubleshooting, and issue resolution.
- Server Monitoring: Priority infrastructure monitoring with rapid incident detection and response.
- Security Updates: Priority operating system, control panel, web server, and application security updates and patch management.
- Performance Optimization: Advanced performance analysis and optimization recommendations to ensure maximum uptime and responsiveness.
- Backup Assistance: Priority backup restoration and disaster recovery assistance when required.
- Email & Ticket Support: Unlimited support through our ticketing system with the highest service priority during business hours.
Included With Every Plan
- Regular website health checks and preventive maintenance.
- Security monitoring, incident investigation, and technical troubleshooting.
- Remote technical support by certified engineers.
- Dedicated infrastructure support for GCP Cloud, WooCloud, and Media Cloud Pro (MCP) environments.
- Annual Maintenance Contract (AMC) only. All plans require a minimum 12-month commitment, with monthly pricing shown for convenience.
- Business Hours : Monday to Saturday, 9:00 AM – 6:00 PM (IST). SLA applies during business hours only.
